Effective, reliable, and flexible technology infrastructure services are critical to the success of business initiatives today. That’s why many enterprises are transforming IT organizations by moving away from being traditional technology providers to become providers of reliable, low-cost technology services.
In many organizations, the IT department’s receives the largest chunk of the organization’s capital investment and operational expenditure. With this, comes increasing responsibility and pressure to demonstrate value and control costs, especially in difficult times. Add to this the fact that budget cuts and staff reductions are now commonplace, and the need for maximizing efficiency while increasing value has never been more urgent.
HP's Service Manager software is designed with these challenges in mind. It is the industry’s leading ITIL solution with built-in processes and best practices to enable a lifecycle approach to IT service management. It is based on a scalable, service-oriented architecture with out-of-the-box integrations spanning the HP software portfolio to provide a central console for closed-loop incident process and change, configuration and release management.
How RevealIT can help?RevealIT has a wide range of capabilities to help with your ITSM solutions. We can work with you to clarify your goals, determine the needs of your business, and identify ways to put different service delivery models into place. We also have extensive experience with HP’s service management tools and can support you as you deploy and manage your ITSM implementation. Below is a listing of sample services we provide in this area:
Solution architecture and implementation of HP Service Manager
Migration to the latest version of Service Manager from older Peregrine ServiceCenter or HP Service Desk versions.
Tailoring of Service Manager using macros, format control, database manager and forms designer depending on your business needs.
Detailed reporting on tickets resolved & pending, displaying the service level provided by your organization.
Knowledge management by organization of new & old knowledge documents enabling simple knowledge search.
End-user training on Service Manager.
Contact us to learn more about how we can help you be successful with your ITSM initiatives.