Solution Brief — RevealIT Chatbot for OpenText™ UCMDB

RevealIT Enterprise IT Chatbot — OpenText™ UCMDB Edition

Instant, natural language intelligence for OpenText™ UCMDB. No query building expertise needed.
Intelligent, multi-source conversational AI for Enterprise IT.

End-User Friendly

No query building expertise required from the people asking questions

1-Click Reports

Instant CSV export for any result set, from a handful of CIs to thousands

Field-Level Guardrails

Queries strictly restricted to approved, authorized CI attributes

Built by Experts

Designed and backed by 20-year OpenText UCMDB specialists

Features

Natural language querying

No TQL or CI type knowledge needed — just ask.

Topology aware

Understands relationships and multi-hop connections between CIs.

Date & time understanding

Parses “yesterday,” “last 30 days,” “Q3,” and more.

Smart pagination & export

Small results shown inline; large sets export to CSV in one click.

Security guardrails

Approved-field allowlisting and role-based access control.

Auditable by design

Every request is traceable, with detailed request-level logging.

EXPANDABLE

Built to grow beyond UCMDB. Designed to support additional repositories with intelligent query routing — one conversational interface across your ITSM ecosystem, deployed on your timeline.
Consulting services engagement required to support additional repositories - e.g., ServiceNow, Flexera One, internal document repositories.